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Privacy Policy

Your privacy matters to us. Learn how we protect and manage your personal information.

Last Updated: January 15, 2025

Information We Collect

At welquintarionexlumo, we collect various types of information to provide you with the best possible financial analysis services. This information helps us understand your needs and deliver personalized experiences tailored to your business requirements.

Financial Data

Business financial records, transaction history, and analysis preferences you provide for our services.

Personal Information

Name, email address, phone number, and company details necessary for account creation and communication.

Technical Data

Device information, IP addresses, browser details, and usage patterns to improve our platform performance.

We only collect information that is necessary for providing our financial analysis services and improving your user experience. You have control over what information you share with us.

When you use our platform, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type, operating system, and pages you visit on our website. We also collect information about how you interact with our services, such as which features you use most frequently and how long you spend on different sections of our platform.

If you choose to integrate third-party financial tools or services with welquintarionexlumo, we may collect additional information necessary to facilitate these integrations. This could include authentication tokens, account identifiers, and relevant financial data from these connected services, always with your explicit consent.

How We Use Your Information

Your information serves multiple purposes in helping us deliver exceptional financial analysis services. We use your data responsibly and always in accordance with the purposes you've agreed to when providing it to us.

Service Delivery

We use your financial data to generate accurate analysis reports, create customized dashboards, and provide insights that help you make informed business decisions.

Account Management

Your personal information helps us manage your account, process payments, provide customer support, and communicate important updates about our services.

Platform Improvement

Technical data and usage patterns help us understand how our platform is used, identify areas for improvement, and develop new features that better serve our users.

Security & Compliance

We use information to detect and prevent fraud, ensure platform security, and comply with legal requirements and financial regulations.

We also use your information to personalize your experience on our platform. This includes customizing the dashboard layout based on your preferences, recommending relevant financial analysis tools, and providing targeted educational content that aligns with your business needs and industry sector.

For communication purposes, we use your contact information to send you important service updates, security alerts, and occasional newsletters about new features or industry insights. You can always opt out of non-essential communications while still receiving critical service-related messages.

Data Protection & Security

Protecting your information is our highest priority. We implement comprehensive security measures and follow industry best practices to ensure your data remains safe and secure at all times.

Security Measure Description Implementation
Encryption All data encrypted in transit and at rest AES-256 encryption standards
Access Controls Strict employee access limitations Role-based permissions system
Regular Audits Quarterly security assessments Third-party security testing
Backup Systems Secure data backup and recovery Multiple geographical locations
Monitoring 24/7 security monitoring Automated threat detection

Our security infrastructure includes firewalls, intrusion detection systems, and regular vulnerability assessments. We maintain secure data centers with physical security measures, environmental controls, and redundant systems to ensure continuous protection of your information.

We never store your sensitive financial data in plain text. All information is encrypted using industry-standard protocols, and we regularly update our security measures to address emerging threats.

In the unlikely event of a security incident, we have established procedures for immediate response, user notification, and remediation. We work closely with cybersecurity experts and regulatory authorities to ensure any issues are addressed promptly and transparently.

Your Rights & Choices

You have significant control over your personal information and how it's used. We respect your privacy rights and provide multiple ways for you to manage your data and privacy preferences.

  • Access your personal information and download a copy of your data
  • Request corrections to inaccurate or incomplete information
  • Delete your account and associated data (subject to legal retention requirements)
  • Opt out of non-essential communications and marketing messages
  • Restrict certain types of data processing activities
  • Object to automated decision-making processes
  • Request data portability to transfer your information to another service
  • Withdraw consent for specific data processing activities

To exercise any of these rights, you can contact our privacy team directly or use the privacy controls available in your account settings. We typically respond to privacy requests within 30 days, though complex requests may require additional time.

For Malaysian users, you have additional rights under the Personal Data Protection Act 2010 (PDPA). This includes the right to know how your personal data is being processed and the right to prevent processing that's likely to cause damage or distress.

You can modify your privacy settings at any time through your account dashboard. Changes to your preferences take effect immediately and apply to future data processing activities.

Data Retention & Deletion

We retain your information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests. Different types of data have different retention periods based on their purpose and legal requirements.

Active Account Data

Personal and financial information is retained while your account is active and for 3 years after account closure for regulatory compliance.

Financial Records

Transaction records and financial analysis data are kept for 7 years as required by Malaysian financial regulations and tax authorities.

Technical Logs

Server logs and technical data are typically retained for 12 months for security monitoring and system optimization purposes.

Marketing Data

Communication preferences and marketing-related information are deleted immediately upon unsubscribing or account deletion.

When you request account deletion, we begin the process immediately. However, some information may be retained for legitimate business purposes, such as preventing fraud, complying with legal obligations, or resolving disputes. We'll always inform you about any information that cannot be immediately deleted and the reasons for retention.

We regularly review our data retention practices and automatically delete information that's no longer needed. Our systems are designed to purge outdated data according to our retention schedules, ensuring we don't keep your information longer than necessary.

Third-Party Relationships

We work with carefully selected third-party service providers to deliver our financial analysis services. These partnerships are governed by strict contractual obligations to protect your privacy and maintain the security of your information.

Our third-party relationships include cloud hosting providers for secure data storage, payment processors for transaction handling, and specialized financial data providers for market information. Each partner undergoes rigorous security assessments and must comply with our privacy and security standards.

We never sell your personal information to third parties. Any data sharing is strictly limited to what's necessary for service delivery and is protected by comprehensive data processing agreements.

Some of our service providers may be located outside Malaysia, particularly cloud infrastructure providers. When transferring data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

If you integrate third-party financial tools with our platform, additional privacy policies may apply. We recommend reviewing the privacy practices of any connected services, as they may have different data handling procedures than ours.

Cookies & Tracking

We use cookies and similar technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized services. You have control over how these technologies are used on your device.

Essential cookies are necessary for basic platform functionality, such as maintaining your login session and remembering your preferences. These cookies cannot be disabled without affecting the core functionality of our services.

Analytics cookies help us understand how users interact with our platform, which pages are most popular, and where users encounter difficulties. This information is used to improve our services and user experience. You can opt out of analytics tracking through your browser settings or our cookie preference center.

We also use functional cookies to remember your preferences, such as language settings, dashboard configurations, and notification preferences. These cookies enhance your user experience by personalizing the platform according to your choices.

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some platform features but won't prevent you from using core services.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through your registered email address and provide a prominent notice on our platform.

Minor updates, such as clarifications or administrative changes, may be made without direct notification. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

If you disagree with any changes to our privacy policy, you can choose to stop using our services. Continued use of our platform after policy updates indicates your acceptance of the revised terms.

We maintain an archive of previous privacy policy versions, which you can access through your account settings. This allows you to review changes over time and understand how our privacy practices have evolved.

Privacy Questions?

Contact our Privacy Team: Level 2, 14, Jalan USJ 10/1e, Taipan Business Centre
47620 Subang Jaya, Selangor, Malaysia
Phone: +60333232000
Email: info@welquintarionexlumo.sbs
We're committed to addressing your privacy concerns and answering any questions about how we handle your personal information.